TEAMCO · Member information
Terms of use & ordering
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These terms describe use of TEAMCO's member website, staff application and coffee-ordering service. Philippine law and your applicable consumer rights continue to apply.
Accounts and access
Provide accurate details, verify your email and protect your password. New accounts require staff approval before member ordering. TEAMCO membership is verified separately; creating an account does not itself grant membership or salary-tab eligibility. Staff tools are for authorized personnel only. Access may be restricted for account eligibility, security or misuse; contact the cooperative office to request review.
Orders, availability and prices
Review the selected products, quantities, preparation preferences, office or collection point, and total before placing an order. Prices are in Philippine pesos. The service checks current prices, availability and eligibility when submitting. Keep the order number shown after successful submission. If an error appears or confirmation is missing, check your order history or ask staff before placing a replacement order.
If the coffee desk is closed, the service may schedule an advance order for an upcoming opening period and shows that schedule during review. The order's recorded schedule and status guide fulfilment; preparation and collection times can vary. Contact the coffee desk for changes or delays.
Payment and collection
Payment arrangements are confirmed with staff. Cash, online wallet, card or bank transfer may be recorded where supported at the desk. Salary-tab charging is available only to eligible members or verified membership-roster customers under TEAMCO's applicable arrangements. These terms do not themselves authorize a salary deduction or replace any required separate authorization.
Follow the collection details on your order. Tell the coffee desk promptly about an incorrect item, unsafe product or payment discrepancy. Request your sales invoice from staff; the website order summary is not a substitute for a tax invoice.
Food and preparation requests
Ask the coffee desk about ingredients and allergens before ordering if you have an allergy or dietary requirement. Preparation notes and sugar choices are requests and do not establish an allergen-free guarantee. Staff should confirm whether a request can be fulfilled.
Cancellations, refunds and complaints
See the Cancellation & refund policy for how to request help and the Contact & complaints page for the current support route. These terms do not remove rights to repair, replacement, refund or other remedies available under law.
Cooperative loans
The loan calculator gives estimates only. It does not submit a loan application, promise approval or create a loan agreement. Eligibility and approved terms are governed by the cooperative's Credit lending policy on the member website and the applicable loan documents. Contact the cooperative office for an application or a confirmed quotation.
Responsible use and content
Do not impersonate another person, access someone else's records, misuse activation codes, submit harmful content or interfere with the service. TEAMCO branding and website content belong to their respective owners; use the site for its intended services and respect others' intellectual property.
Privacy and updates
The Privacy notice explains how information is handled. Updated terms will be dated and published here; changes do not retrospectively remove rights arising from an existing order. Service interruptions should be raised with staff so that affected orders and payments can be checked.